Energy Efficiency Upgrades For Southway Housing Residents
Reduce your energy bills, increase your home’s comfort, and lower your carbon emissions – with support from Southway Housing and Next Energy.
Opening Hours | Monday-Friday 8:30am – 5:00pm
Your path to an energy efficient home
We’re here to make upgrading your home as easy as possible. Our step-by-step process ensures you know exactly what to expect, every step of the way.
You’ll receive a clear, written programme of works so you know what’s planned and when, along with the contact details of your dedicated Customer Liaison Officer at Next Energy.
We’ll give you at least seven days’ notice before any work begins and keep you regularly updated while the improvements are underway.
A 6-Step Process
- 1. Working with Southway Housing – Ongoing
Southway Housing will have contacted you to explain the Social Housing Decarbonisation Fund (SHDF). - 2. Home Survey – Ongoing
A professional survey advises which measures are best for you and your home. - 3. Co-ordination & Scheduling – Ongoing
We’ll be notified of energy efficiency measures required and contact you to book a technical survey of your home and then schedule installation. - 4. Resident Liaison Support – While work is underway
A Next Energy representative will be assigned to you who will be your point of contact throughout installation and handover. - 5. Install – Once measures are agreed
Our team of professional installers will conduct the agreed upgrades to your home. - 6. Handover – Upon completion of works
We’ll walk you through the new systems and controls installed in your home.
Wondering what energy efficiency can do for your home?
These energy efficiency improvements are designed to make a real difference to your daily life and household budget.
- Lower energy bills
Reduce heat loss from your home and reduce your energy bills at no cost to you. - Warmer Home
To make your home warmer in winter and cooler in summer. - Reduce Carbon Footprint
To meet environmental standards and reduce carbon emissions. - Improve Air Quality
Reduce damp or mould creating a safer environment.
Your Energy Efficient Info Hub
Frequently Asked Questions
Retrofit works are improvements to make your home warmer, safer, and more energy efficient, such as insulation, solar panels, upgraded heating systems, and ventilation improvements. They aim to reduce energy bills, improve comfort, meet environmental standards, and tackle damp, mould, and poor air quality.
Most installations take between 1–5 days depending on the measure. You’ll get a written programme of works, at least 7 days’ notice, and regular updates. In most cases you can stay in your home, though some rooms may be temporarily inaccessible.
Some noise and dust is possible, but disruption will be minimised and cleaned up daily. You may need to move belongings from work areas.
Next Energy and approved contractors will carry out the works. All will have ID and follow health and safety policies. The upgrades are fully funded, so there is no cost to you.
A Retrofit Co-ordinator will discuss your package of upgrades. Some measures may be required by law, but you can raise any questions or concerns.
You’ll be shown how to use new systems and given easy-read instructions. Your energy bills should reduce, and you can contact your Customer Liaison Officer or Next Energy’s Southway Contract mailbox/phone number for any issues.
